Position Summary:

Under the direction of the Cage Manager, this position is responsible for the overall management of cage & coin operations at the site level. This position will be responsible for ensuring adherence to the security and inventory of corporate assets and security of cash and/or tokens. Contributes to a safe and welcoming work environment for all team members. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures.

Key Accountabilities:

- Provides excellent customer service and maintains good public relations with guests
- Manages Cage employees including training, hiring, scheduling, supervisor and evaluating performance
- Enforces policies and procedures adherence including the security and inventory of corporate assets and security of cash and/or cash assets
- Assists Cage Manager in developing and controlling departmental budget
- Monitors overtime, tracks scheduled hours for employees and assists with the management of operational expenses
- Assists the Cage Manager in the implementation of current projects and processes
- Provides training and development opportunities for departmental employees
- Provides leadership, direction and mentoring to the Cage Team at the site level, including coaching, developing performance objectives and holding Performance Partnership discussions with team members
- Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
- Liaises and communicates effectively with all appropriate operational department heads
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members,



vendors and regulators
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

Education and Qualification Requirements:

- Post-secondary education and/or combination of related work experience in the field of commerce, accounting, economics, casino gaming operations;
- Two (2) or more years of managerial experience in the gaming industry
- Completion of management/supervisory and/or leadership training program an asset
- Previous experience in supervising the Cage Team an asset
- Excellent time management skills and ability to manage multiple projects at the same time
- Strong organizational, interpersonal, analytical and guest relations skills
- Strong leadership skills with the proven ability to coach and develop employees
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
- Computer literacy in MS Office including Microsoft Word, Excel, Powerpoint;
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations:

- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
- This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

Minimum Rate (CAD $) | Minimum Salary (CAD $)

54,000

Job Rate (CAD $) | Midpoint Salary (CAD $)

62,000

Maximum Rate (CAD $) | Maximum Salary (CAD $)

71,500 Existing Vacancy: Yes

📌 Shft Mgr, Cage-GCT (12 Month Contract) (Etobicoke)
🏢 Great Canadian Entertainment
📍 Etobicoke