Deliver direct service in a 24-hour emergency shelter, using communication and documentation skills to support adults facing homelessness. Work occurs across wide-ranging shifts.

As a Shelter Resource Worker with Lookout Housing and Health Society, you will work under the Site Manager at the Courtenay Temp Winter Shelter. The casual schedule covers days, afternoons, evenings, overnights, weekends, holidays, and seven-day operations. You will provide orientations, referrals, supervision, and assistance while maintaining safety.

Key Responsibilities:

- Provide support and supervision within the emergency shelter
- Orient guests entering shelter services
- Connect guests with relevant public service agencies
- Maintain a safe and supportive environment




- Remain alert and attentive throughout working hours

Requirements:

- Ability to work independently or within a team
- Strong stress management and workload organization abilities
- Ability to maintain clientele and worker boundaries
- Ability to work with disadvantaged adults in diverse environments
- Strong physical and mental ability for assigned tasks

Use calm communication, reliable attention, and organized service to support shelter guests throughout Lookout's Courtenay operations.

📌 Emergency Shelter Support Worker (Courtenay)
🏢 Lookout Housing and Health
📍 Courtenay