Use ticketing systems, active listening, and transparent communication in a Call Center Agent role focused on records and daily support. Independent work is required.

This position calls for at least three years of experience as a Call Center Agent or in a similar role. Strong written and verbal communication support accurate documentation and day-to-day responsibilities. You will also contribute to process improvements where opportunities are identified, using multitasking and effective time management.

Key Responsibilities:

- Carry out responsibilities associated with the Call Center Agent role
- Maintain accurate records and required documentation
- Support identified opportunities for process improvement

Requirements:

- Three or more years in a Call Center Agent role
- Similar professional experience may be considered
- Knowledge of active listening and multitasking
- Working knowledge of ticketing systems
- Strong written and verbal communication skills

Bring call center experience, ticketing knowledge, and strong communication to accurate records, process support, and independent daily work.

📌 Call Center Support Specialist (Ahuntsic)
🏢 Telus International
📍 Ahuntsic