Lead software implementations for PointClickCare, applying workflow analysis and configuration expertise while traveling up to 30% to customer sites. As a Software Implementation Consultant within Qualified Services, you will serve as the principal customer liaison. You will guide Long-Term and Post-Acute Care organizations through business discovery, recommended practices, solution configuration, and adoption. The position reports to the Manager, Professional Services.
Key Responsibilities
- Document customer requirements and translate them into configuration setups
- Lead business discovery and recommend delivery approaches supporting customer outcomes
- Configure systems, troubleshoot issues, and validate data quality
- Manage implementation plans, stakeholder communication, risks, timelines, and escalations
- Support change management, user readiness, testing, and training databases
Requirements:
- Two to four or more years in software implementation
- Consulting experience with workflow analysis and recommendations
- Strong communication, organization, collaboration, and analytical skills
- Experience configuring software, database testing, and end-user support preferred
- Healthcare market experience and post-secondary education preferred Apply implementation, configuration, consulting, and communication skills to deliver customer value across PointClickCare healthcare solutions.