11 Nov
|
Citi
|
Mississauga
Shape end-to-end service strategy through systems thinking and AI-enabled workflow design as a Senior Service Designer in Citi’s full-time Technology organization.Reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. Partner with UX, Research, Product, Engineering, Operations, and Business teams to improve complex experiences. Lead cross-functional initiatives and represent Design and UX in governanceScope service design initiatives around business and user needsMap journeys, processes, ecosystems, and service blueprints10–15 years of relevant service design or related experienceExperience with Figma, FigJam, and cooperative design toolsBachelor’s degree or equivalent experience;
master’s degree preferredApply service design leadership, AI workflow expertise, and systems thinking to influence Citi’s complex customer and employee experiences. #
📌 Senior Service Design Strategist (Mississauga)
🏢 Citi
📍 Mississauga