At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing on both immediate and long-term improvements affecting different areas of the purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends. The Digital Product Manager will be responsible for driving the development of various digital products to market success, including our mobile app. They will oversee the entire lifecycle of these digital products from inception to launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritizing order of execution. This role is an expert in identifying recent opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both an eCommerce perspective and mobile app perspective.Competitive SalaryEmployer paid Medical and Dental coverage from day oneGroup RRSP plan that helps you save for the futureFree on-site gym to get your sweat onincluding free Starbucks coffee/latte machine4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotelyAccess of Samsung U for 24/7 online learningAlign key business strategies with meaningful customer experienceAlignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagementDevelop roadmap,



and own customer KPIs and ROICreate and manage the project schedule to launch the product from inception to launchConduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming changeHave clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basisTranslate business requirements into system needs with support from development teamIdentify, monitor, and manage risks that may impact your target launch dateMonitor and iterate digital products accordingly based on feedback;
Build relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously strive for best user experienceAdvocate for customer loyalty, engagement and features;
design mobile & UX/UI experiences that help customers achieve their goalsCreate scalable processes to continually monitor and optimize the customer experienceDevelop optimal customer experience on eCommerce platform & mobile app to maximize conversionTo keep track of product optimization and development, create new features, fix any technical issues working with appropriate teamsEnsure products are up to quality & accessibility standards, and monitor lifecycle of product to recognize when it’s time to updateWork cross-functionally with customer success, operations, sales, marketing and other teams across the organization to identify, prioritize, design and deliver best-in-class purchase experiencesUser experience strategy and apply to real worldReview NPS feedback to make immediate improvements to the purchase experienceLead development and analysis of eCommerce platform end-to-end customer journey,



identifying key customer experience and gaps and pain pointsCollaborate with global mobile app & UX/UI teams to bring best practices to life that supports our local customers and overall business strategyResearch and analysisOversee development, ensuring requirements and met and delivered on scheduleMonitoring and iterating features to continuously optimizeBachelor’s degree in Business/Marketing or related fieldCreativity with respect to idea generation, problem solving and solution implementationBuilding wireframes, mock-ups, and prototypes for collaboration and usability testingPassionate about building great products and solving customer and business problemsPurpose and results-driven while being adaptable and flexibleStrong working knowledge of project and change management best practices, processes, and documentationStrong MS office skills in Excel, Word, PowerPoint and proficiencyHighly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the companySelf-motivated and able to work with limited supervisionStrong analytical and planning skillsAbility to travel overseas5+ years’ of digital product management experience, in mobile app & UX/UI technology (preferably in usability and customer-focused design)Experience launching new digital products and working with APIsExperience designing business tools/applications, research and testing methodologies is an assetMedallia or other customer NPS systems, & Digital Accessibility best practicesThe total rewards package for a Regular Full-Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

📌 Samsung Electronics America Manager, Digital Product 채용 (Mississauga)
🏢 Samsung Electronics America
📍 Mississauga