We’re building a relationship-oriented bank for the modern world. As the Director, Client Support in Business Banking, you’ll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you’ll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.Leadership & coaching - Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.Operational oversight - Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.Cross-functional collaboration - Build robust relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.Performance management - Provide fair and accurate feedback, support employee development through special projects and training,



and proactively remove obstacles to team success.Change management - Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.Compliance & risk management - Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.You bring proven experience overseeing administrative teams and supporting business banking operations. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.You hold an undergraduate degree in Finance, Commerce, or Accounting.Competitive salarydefined benefit pension plan*a vacation offeringwellbeing supportMomentMakers, our social, points-based recognition program*All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Skills: Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Manager Support Client & Services (H/F) (Toronto)
🏢 CIBC
📍 Toronto