Apply process design and Lean expertise as a Process Improvement Specialist with CGIC Claims in a hybrid, two-days-in-office model. Work in English across departments. This regular full time specialist partners with internal clients to improve workflows and support business transformation. You will model, measure, analyze, and document current and future states. The work includes facilitating workshops, assessing impacts, and supporting continuous improvement initiatives aligned with organizational goals.

Key Responsibilities
- Facilitate workshops with internal clients across claims-related functions
- Create current-state and future-state process maps
- Conduct job shadowing, time studies, and workload modeling
- Document requirements, impacts, workflows, and project deliverables




- Measure revised processes and investigate identified workflow problems

Requirements:
- Minimum five years of related work experience
- Experience designing and developing workflows and processes
- Knowledge of business functions, systems, and improvement methodologies
- Knowledge of change management and project management practices
- College diploma or equivalent education and experience Bring critical thinking, communication, and process improvement expertise to CGIC Claims while supporting measurable workflow transformation.

📌 Process Improvement Specialist Claims (Canada)
🏢 The Sovereign General Insurance
📍 Canada