Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development, design, implementation and maintenance of applications

Experience in design, code, test, debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

CRM Software Development Skills





Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

Experience with middleware and gateways

Expertise in specific tools for CRM software development

Desirable Skills

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Technical Skills (40%)

- Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows,



and business process flows.
- Robust knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
- Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
- Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
- Experience utilizing source control, branching strategies, and DevOps practices using tools such as Azure DevOps, Git, or similar platforms.
- Understanding of CRM security models, role-based access controls, authentication, authorization, and secure coding practices.
- Experience with cloud technologies, particularly Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
- Ability to perform technical analysis, troubleshooting, debugging, and root-cause investigation of application and integration issues.
- Knowledge of application lifecycle management (ALM), solution deployment, testing frameworks, and release management processes.

Experience (40%)

- Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
- Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
- Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
- Experience designing, developing,

📌 Software Developer – CRM (Toronto)
🏢 Softline Technology
📍 Toronto