Job Summary

Are you organized, detail-focused and the person everyone counts on to get things right? As our Orders Administrator, you'll own the order process from start to finish, making sure customer orders are accurate, on time and handled with care. You'll work closely with sales, logistics, procurement, accounting and warehouse teams, help train new staff, and prepare estimates at the order approval stage.

What You'll Do

- Process orders: Receive, review and process customer orders with a high level of accuracy.

- Coordinate across teams: Work with account managers, logistics, procurement, accounting and the warehouse so orders are processed and delivered on time.

- Support customers: Answer customer questions and keep them updated on their orders.

- Monitor inventory: Track product availability and work with procurement and the warehouse to reserve stock.

- Keep accurate records: Maintain order, invoice, payment and customer communication records, and upload and verify documents in our systems.

- Improve processes: Follow our standard operating procedures (SOPs), spot workflow gaps and recommend improvements.

- Solve problems: Catch issues early,



including ones that aren't obvious, and find ways to prevent them in the future.

- Handle complaints and exceptions: Resolve routine customer complaints and know when to bring in leadership.

- Manage damaged shipments: Process damage claims following guidelines, record them, and escalate anything outside scope.

- Train and support: Help train current team members and prepare estimates at the order approval stage.

What You Bring

- Experience in order processing, customer service or an administrative role

- Strong attention to detail and accuracy

- Clear, professional communication with customers and coworkers

- Comfort with order management or ERP systems and Microsoft Office (Excel)

- Problem-solving skills and good judgment about when to escalate

- Ability to manage multiple priorities in a fast-paced environment

We thank all applicants; only those selected for an interview will be contacted.

Benefits:

- Casual dress
- Extended health care
- Paid time off

Work Location: In person

📌 Order Administrator (Imperial)
🏢 E.W. Industries Ltd. (EWI)
📍 Imperial