Support Personal & Commercial Banking customers through clear advice, accurate transactions, and responsive service at TD Canada Trust in Magog.

This Customer Experience Associate role focuses on understanding customer needs and recommending appropriate TD banking solutions. You will manage routine financial transactions, address concerns, and promote a positive branch experience. Strong communication, planning, and time management skills support success across changing priorities.

Key Responsibilities:

- Understand customer needs and advise on banking solutions
- Provide transparent guidance on banking solutions and processes
- Respond to and resolve customer concerns using procedures
- Promote banking solutions and achieve assigned business objectives




- Recommend operational improvements supporting operational excellence

Requirements:
- High School diploma and/or one year relevant experience
- Customer experience skills with verbal and written communication
- Initiative, accuracy, and attention to detail
- Ability to manage several tasks and changing priorities
- Knowledge of Microsoft Office and internet tools

Use customer-focused communication and sound judgment to connect Magog clients with appropriate TD banking solutions.

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📌 Personal Banking Customer Service Associate (Magog)
🏢 TD
📍 Magog