Support enrolment operations and front-desk communication as an Administrative Assistant at Trinity Western University in Langley Township, British Columbia.
This full time role provides administrative assistance across enrolment and student services. You will welcome visitors, respond through phone, text, online tickets, TWU chat, and walk-ins, while supporting CRM accuracy. The position also coordinates campus information and Tier 1 student-services support.
Key Responsibilities:
- Maintain a welcoming reception environment for students, families, and visitors
- Respond professionally to calls, messages, tickets, chat, and walk-ins
- Monitor ticket queues and provide timely follow-up
- Review CRM records and complete de-duplication tasks
- Provide general administrative support to enrolment operations leadership
Requirements:
- Post-secondary degree or diploma in business, administration, or related field
- One to two years of customer service or help desk experience preferred
- Proficiency with computers and web-based applications
- Working knowledge of Microsoft Word, Excel, and Outlook
- Strong communication, accuracy, and problem-solving skills
Apply your customer service, CRM, and administrative skills supporting responsive enrolment services at Trinity Western University.