Reception and appointment coordination anchor this Experience Guide role with The NOW Massage, supporting guests and daily boutique operations. Flexible scheduling is required.

As an Experience Guide, you will create a welcoming front-of-house experience while booking massage services and handling payments. The position also includes promoting enhancements, memberships, gift cards, and retail offerings. Problem-solving and active listening are important.

Key Responsibilities:

- Provide top-level service to guests and team members
- Accurately manage massage appointment bookings and cancellations
- Open and close the boutique following procedures
- Maintain reception and guest areas to standard
- Collaborate with leadership on best practices

Requirements:
- Robust active listening and empathy skills
- Ability to explain The NOW services and offerings
- Problem-solving and troubleshooting skills
- Ability to work flexible hours as scheduled
- Sales and service-related experience preferred

Bring organized reception support, appointment management, and guest-focused communication to The NOW Massage boutique experience.

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📌 Massage Boutique Receptionist (Pasadena)
🏢 The NOW Massage
📍 Pasadena