The Georgian Court Hotel is a boutique hotel that blends contemporary elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms. We are situated within the excitement of downtown Vancouver just steps from Rogers Arena and BC Place Stadium.

The team at the Georgian Court Hotel takes pride in providing a high level of personalized service to our guests, as we strive for their satisfaction. We are seeking a dynamic, motivated and results driven Manager on Duty (Guest Services Manager) to join us in support of the ongoing excellence of the Front Office team. This individual will also support the leadership and development of the department.

Responsibilities : Guest Experience

- Support the implementation of procedures to ensure guests receive prompt, professional attention and personal recognition.
- To maintain a service culture that responds promptly and appropriately to guest inquiries, requests and issues.
- Support the implementation of appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Proactively anticipate potential problems by reviewing and monitoring complaints.
- Part of this role also involves supporting Hotel Sales & Administration activities.

Team Leader and Team Player

- Support the Front Office team by modeling the way. Skillfully manage (in absence of the Front Office Manager) the Front Desk by creating an environment where colleagues are motivated to join, learn and do their best.
- Support the coaching, feedback and training of department.
- Be a team player and encourage the teamwork attitude among staff.
- Be familiar with the operating procedures of all other areas of the hotel,



cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Support the department to ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Financial

- Assist in the reconciliation of monthly invoices and process commissions to accounting.
- Assist in managing hotel revenue generation and maximization.

Requirements and Qualifications :

- Post-secondary education in hospitality, tourism management and/or related field is an asset.
- Previous experience as Senior Front Desk Agent or Front Office Supervisor at a similar size and type of hotel an asset.
- Must be passionate about delivering exceptional guest experiences and hospitality
- Must possess superior written and verbal communication skills - effectively communicate before guests and associates.
- Must operate with a sense of urgency and discipline.
- Possess an aptitude for mathematics, superior reasoning, and problem-solving ability.
- Must be highly organized, detailed oriented, and have excellent time management skills
- Must be a team player.
- Must be a leader and motivator of staff and be able to delegate but also discipline.
- Proficiency with Microsoft Office, Opera and other PMS systems
- Required to work nights, weekends, and/or holidays as needed.
- Maintains a high level of professionalism in all aspect of job performance.
- Must be able to preserve confidentiality of information.
- Perform special projects and other responsibilities as assigned.

Pay: From $53,000.00 per year

Work Location: In person

📌 Manager On Duty (Mod) / Guest Services Manager (Vancouver)
🏢 Georgian Court Hotel
📍 Vancouver