- Lead daily store operations, including opening and closing procedures, cash handling, and POS transactions
- Serving and restaurant support
- Oversee scheduling, restaurant, bev cart.
- Set up events/tournaments hotels stays etc
- Supervise and train staff on customer service excellence, sales techniques, product knowledge, and store policies
- Handle payroll processing and administrative duties with accuracy
- Ensure compliance with company policies and safety standards while maintaining a clean and organized store environment
- Utilize robust negotiation skills for purchasing products at favorable terms and managing vendor relationships
- Monitor retail math metrics such as sales targets, pricing strategies, and inventory turnover to optimize store performance
- Provide exceptional customer service by addressing inquiries professionally via phone or in person using excellent phone etiquette
- Manage scheduling shifts efficiently to ensure adequate coverage during peak hours while maintaining work-life balance for staff
- Lead team management initiatives including training & development programs to enhance employee skills and engagement
Qualifications
- Proven management experience in retail environments such as grocery stores or specialty shops with supervisory responsibilities
- Strong organizational skills with the ability to multitask effectively in a fast-paced setting
- Excellent communication skills; bilingual or multilingual abilities are highly desirable for serving diverse customers
- Demonstrated expertise in retail sales management, inventory control, merchandising, and pricing strategies
- Experience with POS systems, cashiering procedures, payroll processing, bookkeeping, and administrative tasks
- Leadership qualities with prior assistant manager or supervisory experience preferred
- Knowledge of retail math principles including budgeting, sales management, stock replenishment, and marketing tactics
- Ability to handle cash transactions accurately along with phone etiquette proficiency
- Strong time management skills to prioritize tasks efficiently across multiple responsibilities
- Organizational skills necessary for training staff and managing store operations seamlessly