Shape lasting client relationships with GAM Tech as a Client Success Manager in Calgary. You'll ensure technology delivers results while monitoring client satisfaction and retention.
This is a full-time role focused on managing a portfolio of managed services clients. You will handle communication, client onboarding, business reviews, and growth opportunities to foster long-term partnerships. Your proactive approach will be key to maintaining client health and satisfaction throughout all interactions.
Key Responsibilities:
• Act as primary contact for managed services clients • Lead onboarding and ensure clarity on expectations • Conduct regular business reviews with client leadership • Monitor client health and address concerns proactively • Identify growth opportunities that benefit clients
Requirements: • 3+ years in customer success or account management • Experience with renewals and recurring revenue clients • Robust communication skills in technology discussions • Excellent organizational abilities for managing a client portfolio • Familiarity with CRM tools like HubSpot or HaloPSA
Leverage your relationship-building skills and technology understanding to drive success at GAM Tech.