Bilingual Product Support Specialist

Bilingual Product Support Specialist

**Electric

- ai**

Remote, Winnipeg, Manitoba, Canada

Non-Negotiable

- RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

Job Overview Employment Type**:

- Full-Time Employee- Department :

- Customer Service/Support- Job Level :

- Intermediate Education & Experience Years Of Experience**:

- 2 Years- Business Model :

- SaaS (Software As A Service)- Subscription- Minimum Education Level :

- Bachelors- Qualification :

- Computer Science, Information Technology Or Equivalent Practical Experience. Skills Tools/Platforms**:

- Saas Platforms- Knowledge Base Systems- Jira- Splunk- Datadog- Browser Developer Tools- Additional Skills :

- None- Common Methodologies/Frameworks :

- Technical Support Workflow- Root Cause Analysis (Rca)- Browser Troubleshooting & Diagnostics- Bug Reporting & Reproduction Process- Ticketing & Case Management- Additional Skills :

- None- General Skills :

- Customer Relationship Management (CRM)- Ticketing Systems- Escalation Handling- Customer Satisfaction- Robust Client Relationships- Additional Skills :

- None- Soft Skills :





- Multitasking- Planning- Problem Solving- Analytical Skills- Attention To Detail- Collaboration- Technical Proficiency- Communication- Time Management- Decision Making- Persuasion- Relationship Building- Presentation Skills- Active Listening- Strategic Thinking- Leadership- Problem-Solving- Patience- Positive Attitude- Team Collaboration- Motivation- Research Skills- Additional Skills :

- None Requirements : Technological Requirements : Language :

- English- Location :

- Canada Responsibilities

WHO YOU ARE

- 2+ years of experience in technical support or customer support for a SaaS or software product — you've spent real time in a ticket queue diagnosing and resolving software issues.
- Experienced working within a ticketing system (Jira Service Management preferred) and managing a multi-case workload without losing track of open threads.
- Strong written communicator — you can explain what's wrong, why it's wrong, and what's next in plain language, whether you're talking to a customer or writing a bug report for Engineering.
- Detail-oriented and methodical — you test before you close, and you document what you did.
- Able to work independently using documentation, internal tooling, and error output to resolve most issues before escalating.
- Highly organized with strong time management — you know how to prioritize when everything feels urgent.

NICE TO HAVES

- Experience supporting MDM platforms, endpoint security tools, VPN, or password manager solutions.
- Familiarity with IT environments — device management, user provisioning, or identity/access tools.
- Experience using observability or logging tools (e.g., Datadog, Sentry, Splunk) to investigate issues.

Working Hours Monday**:

- 9 A.M. - 6 P.M.- Tuesday :

- 9 A.M. - 6 P.M.- Wednesday :

- 9 A.M. - 6 P.M.- Thursday :

- 9 A.M. - 6 P.M.- Friday :

- 9 A.M. - 6 P.M.

📌 Bilingual Product Support Specialist (Winnipeg)
🏢 1840 E
📍 Winnipeg