A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the prospect to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing [email protected], as adjustments can be made to
help support you in your application process.

Application Support Specialist 2

Number of positions: 1 Job Location: Edmonds 12

Employment type: Temporary Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 78,000.00 - 83,900.00

What you'll do

- Performs all the duties of the Application Support Specialist 1 job. Provides technical direction to the Application Support

Specialist 1. Responds to telephone and email requests for support and provides second-level troubleshooting.

- Identifies application data quality processes and data issues and recommends appropriate changes to the application or

process to correct.

- Develops training programs and materials, coordinates and conducts user level classroom training for a variety of IT

applications and enhancements.

- Prepares or updates system documentation, new or revised operating procedures, instructions, manuals and other

documentation.

- Monitors and ensures application performance,



quality and other standards are maintained; responds to questions and

addresses issues escalated by the Application Support Specialist 1.

- Meets with outside agencies and other BC Hydro business units to gather information required to clarify their business

requirements and to determine how these might be integrated into an application; analyzes information from a systems and
process perspective and recommends how to proceed with client’s request.

- Plans and coordinates assigned portions of change management plans; may assign specific activities to the Application

Support Specialist 1.

- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

- Completion of a diploma or certificate from a technical institute with a minimum of two (2) years of practical Technical Help

Desk experience acquired as an Application Support Specialist 1 or in an equivalent computer operational position that
includes two (2) years experience working with a large scale and complex application specific to a Business Group or
functional group across the organization, such as McLaren, DAD, Passport, SAP, SAM, ADCS (Itron OCE), MDMS (Itron
IEE).

- Demonstrated proficiency with one or more computer applications assigned to the position (as determined by operational

need), such as McLaren, DAD, Passport, SAP, SAM, ADCS (Itron OCE), MDMS (Itron IEE).





- Knowledge of adult learning principles is typically acquired through a Certificate in Adult Learning or 2 years of equivalent

training experience. Demonstrated capability to develop and maintain positive working relationships with peers, managers
and external contacts.

- Requires a valid BC driver's licence or demonstrated ability to meet travel requirements independently.

- Satisfactory performance on this job may require completion of BC Hydro’s Electrical Fundamentals within 12 months.

What we offer

- This is a Full Time Temporary position for an expected duration of 12 months.

- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

A condition of employment for this job is that you maintain the following requirements in valuable standing:
Driver's License Type = Class 5

- Please note that this position will support DAD, SAM, PowerGrid and PowerOn.
- Experience with these applications will be considered an asset.
- This position will be responsible for delivering DAD classroom instructional training.
- This is a hybrid position requiring three days in the office, Monday, Tuesday and Wednesday.

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.

Location: Burnaby, British Columbia, Canada V3N 4X8

Date Posted: 2026-11-10 Closing Date: 2026-11-18

For internal use 52553864

📌 Application Support Specialist 2 (Burnaby)
🏢 BC Hydro
📍 Burnaby