Apply thoughtful AI use, partner insights, and operational judgment at Plusgrade, serving cruise line partners from Montreal, Miami, or elsewhere. Improve decisions and execution.In this Partner Success Manager role, you will own partner relationships while using AI to reduce manual effort and improve tools. You will surface partner health signals earlier, coordinate matrix-based contributions, and connect technical training with business priorities.
The role supports performance, implementation, and growth.Key Responsibilities:
Act as primary contact for cruise line partner needsUse AI tools to improve productivity and process qualitySurface partner health and implementation signals earlierCoordinate contributions from Plusgrade teamsProvide technical training and operational oversightRequirements:
Demonstrated use of AI tools for productivity and efficiencyThoughtful judgment in partner-facing contextsUnderstanding of AI tool limitationsStrong problem-solving and analytical skillsTravel industry experience and ability to travel up to 30%Combine AI judgment, technical training, and partner success expertise to strengthen Plusgrade’s cruise account performance.