We are expanding our team here at Connell Chrysler! Are you good with people, goal-oriented, coachable, and driven to succeed? If so we would love to connect.
While Automotive sales experience or general dealership experience is an asset, it is not a requirement. We believe that a positive attitude, willingness to learn, and the ability to take direction and be coached are just as important.
Summary
As a sales consultant you are responsible for executing all aspects of the New or Used Vehicle Sales process from the point the customer walks into the dealership to the point of sale and beyond. In this role you will need to be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.
Being an expert listener and consistently following each step/process within the Sales cycle is very important. As a Sales Consultant you need to be results oriented and have a keen eye for "the details". You will need to continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.
You will also need to be focused on achieving sales targets and effectively utilizing tools provided to support your success.
Develop Strong Relationships with Customers and continue to develop the Relationship:
- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take action.
- Help customers understand the available options and select a vehicle that best suits their needs.
- Create a customer base through effective contact methods that work for the customer.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Make prospecting calls and follow-up with customers within specific time-frames.
Be detailed oriented
- Listen to and document customer needs and expectations throughout the sales process.
- Follow-up with customers.
- Prepare for the delivery of a new or used vehicle. Ensures all details of the delivery are completed.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
Commit to the Dealership Brand
- Stay up-to-date on all dealership training programs.
- Be able to explain technical features, options and their benefits.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance at all times.
- Contribute content for the dealerships social media channels.
Specific Skills
- Excellent interpersonal skills with a positive, upbeat, and engaging attitude.
- Strong verbal communication.
- Excellent customer service skills including active listening and the ability to impact and influence others.
- Strong organizational skills and attention to detail, with the ability to accurately document customer needs.
- Adaptable and open to change, with the ability to take on additional tasks as required.
- Ability to manage customer complaints and resolve challenging situations.
- Results Oriented, accountable, and self-motivated.
- Holds a valid driver’s license.
- Basic computer skills
Education & Experience
- Minimum High School Diploma or Equivalent.
- College certificate or additional courses are considered an asset.
- Automotive sales experience would be an asset.
- Adaptable to work evening and weekend shifts as scheduled.