As an Ecommerce Customer Service representative on a four-month contract, you’ll support customers with online orders, product questions, and service concerns. You’ll communicate clearly in English & French and help create a smooth, helpful shopping experience.
Responsibilities
- Respond to customer inquiries through phone and other service channels, using skilled phone etiquette and clear communication.
- Enter and update customer and order information accurately, and review details to identify issues or follow-up needs.
- Explain relevant products and services, support sales, and use appropriate upselling to match customers with useful options.
- Your impact: Clear, timely support helps customers resolve order questions and enables colleagues to follow up with accurate information.
Experience Required: Strong customer service, English & French communication, phone etiquette, and data entry skills, with the ability to review information carefully and apply basic analysis to customer concerns. Bilingual communication; French language skills are a must when assisting customers.
Pay: $18.00-$20.00 per hour
Expected hours: 37.5 per week
Benefits
- Casual dress
Work Location: In person
📌 Bilingual Ecommerce Customer Service - 4 month contract (Mount Royal)
🏢 PAJAR
📍 Mount Royal
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