About Harmony Specialty Pharmacy

Harmony Specialty Pharmacy is a patient-focused specialty pharmacy dedicated to providing comprehensive support for patients receiving biologic and specialty medications. We work closely with physicians, clinics, pharmaceutical manufacturers, patient support programs, and payers to ensure seamless access to therapy and exceptional patient care.

Position Summary

Harmony Specialty Pharmacy is seeking a motivated, compassionate, and detail-oriented Registered Practical Nurse (RPN) to join our team as a Biologics, Access & Dermatology Coordinator.

In this role, you will support patient onboarding, biologic therapy coordination, reimbursement navigation, and hands-on clinical care for patients receiving dermatological and specialty treatments. You will work closely with physicians, clinic staff, patients, insurers, and patient support programs to ensure timely access to treatment and positive patient outcomes.

The ideal candidate is highly organized, clinically skilled, and experienced or interested in dermatology, biologic specialty medications, patient education, and clinical procedures.

Key Responsibilities1. Patient Care & Clinical Support

- Serve as a primary point of contact for patients initiating biologic and specialty therapies.
- Gather initial patient information and medical history during consultations.
- Provide patient education regarding treatment options, medication administration, adherence, monitoring requirements, and disease management.
- Conduct follow-up assessments to monitor adherence, side effects, and therapy outcomes.
- Provide patient education and management support for a variety of dermatological conditions, as trained and within scope of practice.
- Communicate test results and other relevant clinical information to patients, as trained and directed.
- Provide counselling and patient support as trained and appropriate.
- Perform wound care and assist with ongoing patient management.
- Escalate clinical concerns to physicians and pharmacists as appropriate.
- Maintain accurate, complete, and timely patient documentation.

1. Clinical Procedures & Treatment Administration

- Administer injections and other treatments as trained, authorized, and within scope of practice.
- Apply liquid nitrogen treatments as trained and directed by the physician.
- Perform photodynamic therapy (PDT) procedures as trained and directed.




- Apply topical anesthetics and other prescribed anesthetic preparations as directed.
- Assist with dermatological procedures and treatments as required.
- Prepare patients for examinations, procedures, and treatments.
- Prepare and organize supplies and equipment for procedures as indicated by the physician.
- Clean, disinfect, and sterilize instruments in accordance with established infection prevention and control protocols.
- Assist physicians during clinical procedures as required.

1. Reimbursement & Patient Access Coordination

- Assist patients with navigation of public and private drug coverage programs.
- Complete and submit reimbursement, prior authorization, Exceptional Access Program (EAP), and special authorization applications.
- Coordinate with patient support programs, insurers, and government payers.
- Monitor approvals, renewals, and coverage changes to help prevent treatment delays.
- Follow up on outstanding documentation and reimbursement requirements.
- Support patients in accessing biologic and specialty medications through available funding and reimbursement pathways.

1. Physician & Clinic Collaboration

- Build and maintain strong relationships with physician offices and clinic teams.
- Coordinate prescription renewals, laboratory requirements, and treatment documentation.
- Complete clinical notes and maintain accurate patient records following consultations and procedures.
- Communicate patient access updates, clinical information, and therapy status to healthcare providers.
- Support clinics with biologic enrollment forms and reimbursement processes.
- Assist with clinical trials and related patient coordination activities, as trained and directed.
- Complete additional clinical, administrative, and patient care responsibilities as requested by the treating physician and appropriate to the role, training, and scope of practice.

1. Clinic Operations & Administrative Support

- Maintain organized, clean, and properly stocked medical examination and treatment rooms.
- Ensure medical supplies and procedural equipment are available and prepared as needed.




- Monitor inventory levels and notify the appropriate team members when supplies require replenishment.
- Maintain proper cleaning, sterilization, and infection prevention and control standards.
- Assist with general clinic operations to support an efficient patient care environment.
- Ensure all clinical and administrative documentation is completed accurately and in a timely manner.

Qualifications
- Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO).
- 1–3 years of nursing experience.
- Experience in dermatology and biologic specialty medications preferred.
- Knowledge of Ontario Drug Benefit (ODB), Exceptional Access Program (EAP), Trillium Drug Program, and private insurance reimbursement processes preferred.
- Clinical experience with injections, wound care, and dermatological procedures is an asset.
- Strong organizational, time management, and communication skills.
- Proficiency with electronic medical records, documentation systems, and Microsoft Office applications.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Compassionate, patient-focused approach with strong attention to detail.
- Willingness to learn and perform additional clinical procedures through appropriate training and supervision.

Preferred Experience
- Dermatology patient care and management.
- Specialty medications and biologic therapies.
- Reimbursement and patient access coordination.
- Patient support programs and insurance navigation.
- Administration of injections and other clinical treatments.
- Dermatological procedures, including liquid nitrogen and photodynamic therapy.
- Wound care and infection prevention and control.
- Clinical documentation and electronic medical record systems.
- Clinical trial support and patient coordination.

Additional Responsibilities The successful candidate will be expected to assist with additional clinical and administrative duties as required by the treating physician, provided these responsibilities are consistent with the candidate's skilled designation, training, demonstrated competency, and applicable regulatory requirements. Pay: $28.00-$34.00 per hour

Benefits

- Dental care
- Extended health care
- RRSP match
- Vision care

Application question(s):
- Do you have any experience in Dermatology?

Licence/Certification:
- CNO Membership (required)

Work Location: In person

📌 Biologics & Access Coordinator (RPN) (Canada)
🏢 Harmony Pharmacy
📍 Canada