Introduction

We’re seeking an experienced, customer-focused Bodyshop Customer Service Representative to join Jim Pattison Subaru South. The ideal candidate will bring experience in the collision repair industry along with a strong customer service background, and will be comfortable guiding customers through the repair process while delivering a professional, reassuring experience.

As the primary point of contact for customers throughout the repair journey, this role calls for excellent communication skills, strong attention to detail, and the ability to manage customer expectations in a fast-paced environment.

Schedule: This is a full time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch.

Reports to: Collision Manager

About Us The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees.

Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life

As the body shop’s front-line customer relations and service representative, the Customer Service Representative delivers an outstanding customer experience while providing administrative support to the repair facility team. The CSR plays a key role in keeping communication clear and keeping customers, technicians, estimators, insurance partners,



and management aligned throughout the repair process. Serve as the main point of contact for customers from vehicle intake through repair completion, providing timely updates on status, timelines, approvals, and any changes

Guide customers through the repair process by clearly explaining procedures, estimates, insurance details, and next steps

Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving

Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation skills

Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow

Work closely with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience

Maintain accurate customer records and follow up as needed

Consistently deliver a high standard of service in a fast-paced collision repair environment What We’re Looking For Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred

Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative,



or similar customer-facing automotive role

Strong understanding of the collision repair process and customer journey

Proven ability to manage customer expectations and resolve challenging situations

Excellent verbal and written communication skills

Strong organizational skills with the ability to prioritize multiple tasks

Professional, patient, and customer-focused approach

Experience with insurance claims and repair processes is an asset

Ability to work effectively as part of a team Why Join Us Competitive wages

Unlimited opportunities for career advancement and skill development

Comprehensive training from manufacturers and in-house experts

Exclusive access to vendor promotions, offers, and purchase programs

Recognition and rewards initiatives

Comprehensive benefits package

Great colleagues, a positive work environment, and a strong team culture How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Bodyshop Customer Service Representative - Subaru (Winnipeg)
🏢 JP Auto Group
📍 Winnipeg