About the Role

We’re looking for a driven Business Development Representative to fuel Mizo’s growth. You’ll be the first point of contact for Managed Service Providers (MSPs) discovering how agentic AI can transform their service desk. Your mission is simple: find the right MSPs, start meaningful conversations, and turn interest into qualified pipeline. If you love the hunt, thrive on rejection-proof energy, and want to make a real impact at a fast-growing AI startup, this role is for you.

Key Responsibilities

Outbound Prospecting

- Research and identify MSPs that match our Ideal Customer Profile across North America and international markets
- Build and execute multi-channel outbound campaigns combining email, phone, LinkedIn, and video
- Write personalized, relevant outreach that speaks to the real pain points of MSP owners and service desk leaders
- Continuously test messaging, sequences, and channels to improve reply and conversion rates

Lead Qualification & Pipeline Generation

- Respond quickly to inbound leads, demo requests, and website visitors
- Run discovery calls to understand each prospect’s tools, team size, ticket volume, and priorities
- Qualify opportunities and book meetings for the founding team and Account Executives
- Ensure smooth handoffs with complete context so every first meeting starts strong

CRM & Pipeline Management

- Keep Pipedrive clean, accurate, and up to date with every activity, note, and deal stage
- Track and report on your weekly metrics: activities, conversations, meetings booked, and pipeline generated
- Manage follow-ups rigorously so no prospect slips through the cracks

Market Presence & Feedback Loop

- Represent Mizo at MSP industry events, conferences, webinars,



and community groups
- Engage with MSP communities online and help build Mizo’s reputation in the space
- Share market insights, objections, and competitor intel with the product and leadership teams
- Help shape our sales playbook as we scale

What Success Looks Like

- Consistently hitting or exceeding monthly targets for qualified meetings and pipeline generated
- High show rate and strong conversion from booked meeting to opportunity
- A growing network and recognizable presence within the MSP community
- Messaging and sequences that you’ve tested, improved, and documented for the team

Required Qualifications

Experience

- 1 to 3 years of experience in business development, sales development, or outbound sales
- Proven track record of meeting or exceeding quotas for meetings booked or pipeline generated
- Experience selling SaaS or technology products, ideally to B2B audiences
- Experience with cold calling and high-volume, high-quality outbound

Skills & Competencies

- Excellent written and verbal communication skills in English
- Natural curiosity and strong discovery skills: you ask great questions and actually listen
- Resilience and persistence; you see a “no” as “not yet”
- Ability to understand technical products and explain their value in simple business terms
- Self-motivated, organized,



and disciplined with your time and pipeline
- Comfortable working in a fast-paced, ambiguous startup environment

Technical Proficiency

- Experience with CRM platforms (Pipedrive preferred)
- Familiarity with prospecting and sequencing tools such as Apollo, lemlist, or similar
- Comfort tracking your own metrics and using data to improve results
- Knowledge of the MSP or IT services industry is a strong plus

What We Offer

- Competitive base salary commission ESOP: Uncapped earning potential on top of real ownership in a company with early traction.
- High autonomy: You own your territory, your outreach, and your approach.
- Direct impact: Every meeting you book shapes Mizo’s growth trajectory.
- Remote-first: Flexible work arrangement, async-first culture.
- Montreal office (Plateau): We have an office on the Plateau. You’re welcome to come in whenever you want.
- Career growth: A clear path toward an Account Executive or sales leadership role as we scale.
- Cutting-edge AI: Sell a product built on agentic AI, LLMs, and autonomous workflows, and see firsthand how it changes the way IT services are delivered.

Why Mizo?

MSPs are drowning in repetitive service desk work. We’re building AI agents that handle it autonomously, and the market is responding. With customers on 4 continents and growing fast, we’re proving that agentic AI can transform how IT services are delivered.

This is a chance to join before the growth curve steepens. You’ll work directly with the founding team, talk to MSP leaders every day, and help build the sales engine behind one of the most exciting companies in the space.

📌 Business Development Representative (Montreal)
🏢 Mizo
📍 Montreal