Who you are

- Significant experience leading business process improvement, operational excellence, or business transformation initiatives, ideally in a consulting or cross-functional business environment

- Demonstrated experience applying Lean or Six Sigma methodologies to diagnose operational challenges, redesign processes, and deliver measurable results.

Certification is an asset, but hands-on experience matters more

- A track record of taking improvement initiatives from initial discovery through implementation, rather than stopping at recommendations

- Strong process mapping, workflow design, root cause analysis, and facilitation skills

- Practical knowledge of AI, automation, and digital tools, including the ability to identify relevant use cases and collaborate with technical partners to assess feasibility

- Confidence working directly with senior leaders, including executives, and the ability to influence decisions without formal authority

- Strong analytical and problem-solving capabilities, balanced with an ability to simplify complexity and maintain momentum

- Excellent communication and stakeholder management skills, with the ability to engage people across different functions and levels of the organization
- A coaching mindset and genuine interest in helping others develop their own problem-solving and continuous improvement capabilities

- Comfort working in a growing organization where processes, systems, and ways of working may be at different stages of maturity

- Experience in a SaaS, technology, or other high-growth business

- Worked in both management consulting and internal transformation or operational improvement roles

- Led improvements involving workflow automation, intelligent automation, or AI-enabled business processes

- Experience scaling business processes without introducing unnecessary bureaucracy

What the job involves

- As a part of the Resolver team,



your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose

- Partner with senior leaders and cross-functional stakeholders to identify and prioritize business processes with the greatest opportunity for improvement

- Get close to the people doing the work through interviews, observation, and collaborative workshops

- Map current-state workflows, including key activities, handoffs, decision points, systems, bottlenecks, and sources of rework

- Establish practical performance baselines to understand where time, effort, quality, or experience can be improved

- Measures of Success: Explicit understanding of priority workflows, documented current-state processes, and alignment on the problems worth solving

- Apply a structured problem-solving techniques (ex. Lean or Six Signma) to identify opportunities to simplify workflows, and improve operational effectiveness

- Bring different perspectives together, challenge established assumptions, and create alignment around better ways of working

- Design practical future-state processes that consider operational efficiency, scalability, and the experience of the people using them

- Work with stakeholders to prioritize opportunities based on business impact, effort, feasibility, and speed to value

- Measures of Success: Actionable future-state designs, stakeholder alignment, and a prioritized set of improvements with clear business value

- Evaluate where AI, automation, or better use of existing technology could remove manual effort, improve decisions, or simplify workflows

- Partner with business and technical stakeholders to assess feasibility,



value, dependencies, and potential risks

- Help distinguish meaningful technology opportunities from solutions that introduce unnecessary complexity

- Identify opportunities for small-scale experimentation and practical testing before broader implementation

- Measures of Success: Credible, prioritized automation and AI opportunities supported by clear business outcomes and practical implementation considerations

- Move quickly from discovery into action, helping teams test, implement, and refine process improvements

- Establish clear accountability, success measures, and implementation plans for prioritized initiatives

- Work across teams to navigate dependencies, address roadblocks, and maintain momentum

- Measure the impact of implemented changes and adjust approaches based on feedback and results

- Measures of Success: Early improvements tested or implemented, measurable progress against agreed objectives, and a realistic roadmap for additional changes

- Coach team members and leaders on practical methods for process mapping, root cause analysis, problem-solving, and improvement prioritization

- Develop simple, reusable frameworks, templates, and tools that teams can apply independently

- Help establish clear process ownership and practical ways to measure and sustain improvements

- Transfer knowledge and ownership to internal stakeholders so progress continues beyond the contract

- Measures of Success: Teams equipped to identify and deliver improvements independently, with clear ownership and sustainable ways of working

Benefits

- 33 days holiday including Bank Holidays

- Critical Illness

- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension

- Cycle to Work Scheme and Commuter Loans to help your journey to work

- Employees perks with freebies, discounts, rewards and more

- Free yoga classes twice a week

- Subsidised gym membership

📌 Business Transformation Specialist (Toronto)
🏢 Resolver
📍 Toronto