About O’Chunky

O’Chunky is a Canadian café brand built around our love for freshly baked gourmet cookies and quality beverages. Known as the House of Cookies, we offer a rotating selection of handcrafted cookies, signature vanilla soft serve, and specialty coffee made with locally roasted Colombian beans.

As a growing business, we are looking for a dedicated and motivated Café Manager to oversee our daily operations, lead our team, and help us build a welcoming and well-organized café environment.

Position Overview The Café Manager is responsible for overseeing the day-to-day operations of O’Chunky, ensuring that the café runs efficiently while maintaining high standards of customer service, product quality, cleanliness, and food safety.

The successful candidate will be a hands-on leader who can balance operational responsibilities with team management. They should be organized, proactive, dependable, and capable of taking ownership of the café’s performance.

Key Responsibilities

1. Daily Operations

- Oversee daily café operations, including opening and closing.
- Step in with baking, food preparation, and beverage service as needed.
- Ensure all operational procedures and company standards are consistently followed.
- Monitor inventory, stock levels, product availability, and supply orders.
- Maintain accurate operational records, checklists, and daily reports.
- Identify operational issues and implement practical solutions to improve efficiency.
- Ensure equipment is properly maintained and that the café remains clean, organized, and presentable.

2. Staff Management & Leadership

- Recruit, interview, onboard, and train new employees.




- Prepare staff schedules and coordinate shift coverage.
- Delegate responsibilities and supervise employees throughout their shifts.
- Monitor employee performance and provide constructive feedback.
- Address workplace concerns and maintain a positive, professional working environment.
- Lead by example and ensure employees follow company policies and procedures.

3. Customer Service

- Maintain high standards of customer service and hospitality.
- Handle customer complaints, questions, and concerns professionally.
- Ensure orders are prepared accurately and products meet quality expectations.
- Promote a welcoming atmosphere that encourages customer satisfaction and repeat business.

4. Food Safety & Compliance

- Ensure compliance with applicable Ontario food safety regulations and public health requirements.
- Maintain proper food handling, storage, sanitation, and temperature-control practices.
- Ensure employees follow food safety procedures and maintain required certifications.
- Conduct regular inspections of the café and address any safety or sanitation concerns.
- Maintain accurate food safety logs and documentation.

5. Business Performance

- Monitor daily sales, inventory, and product waste.
- Identify opportunities to improve sales, reduce unnecessary expenses,



and minimize waste.
- Assist with promotions, new product launches, and seasonal initiatives.
- Communicate operational updates, challenges, and recommendations to ownership.
- Contribute ideas for improving the café’s overall performance and customer experience.

Qualifications & Requirements

- Previous experience in café, restaurant, or food service management.
- Previous experience supervising or leading a team.
- Strong organizational, communication, and problem-solving skills.
- Knowledge of food safety, sanitation, and proper food handling practices.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Strong attention to detail and commitment to quality.
- Ability to work flexible schedule, including weekends and holidays, as required.
- Valid Food Handler Certification or willingness to obtain one within the required timeframe.

Assets:

- Previous experience managing a café, bakery, or quick-service restaurant.
- Experience with POS systems, inventory management, and staff scheduling.
- Knowledge of payroll administration and basic business operations.
- Experience developing and implementing operational procedures.

What We Offer

- An opportunity to join a growing Canadian café brand.
- A leadership position with opportunities to contribute to business development.
- A collaborative and supportive working environment.
- Opportunities for professional development and career advancement.

Pay: $3,125.00 per month

Benefits

- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount

Work Location: In person

📌 Café Manager (Oakville)
🏢 O’chunky
📍 Oakville