Support HDI Global SE employees in Toronto with Windows, Microsoft 365, and workplace technology troubleshooting. This part time position requires strong organization and communication.

As a Part-Time IT Support Associate, you will provide first-level assistance while reporting to the Head of Operations. You will work with Head Office IT in Germany on support requests and routine operations. Current first- or second-year Information Technology or Computer Science students are encouraged to apply.

Key Responsibilities:

- Provide first-level support for hardware, software, and systems
- Troubleshoot Windows, Microsoft 365, printers, and workplace technologies
- Manage account access, password resets, and system navigation
- Log, track, follow up, and escalate support requests
- Support onboarding,



installations, upgrades, and asset records

Requirements:

- Currently pursuing an Information Technology or Computer Science diploma or degree
- Strong interest in technology, troubleshooting, and customer support
- Proficiency with Outlook, Word, Excel, and Teams
- Basic knowledge of Windows and Microsoft 365
- Strong problem-solving, communication, and organizational skills

Build practical IT support experience at HDI Global SE through troubleshooting, user assistance, documentation, and routine technology operations.

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📌 Part-Time IT Support Associate (Toronto)
🏢 HDI
📍 Toronto