DescriptionClaims Manager – Delegated Authority / TPA ClaimsGreater Toronto Area | Hybrid | Full-Time | $100,000 – $130,000 + Bonus My client is a well-established, international claims services organization searching for a Claims Manager for its Canadian third-party administration (TPA) claims operation. The team handles programs on behalf of London Market and delegated-authority clients. The team is growing and many of its supervisors are new to leadership, so our client wants someone who has managed people before.

You should know how to coach, build accountability, and give the team the technical and leadership support it needs. Provide technical oversight. Act as a technical resource across property, casualty, and auto claims.

Manage authority and controls. Keep a close eye on claims handled within program authority levels. Ensure escalations to clients happen at the right time and account instructions are followed consistently.

Champion quality. Oversee file reviews, audits, and operational controls, and use the trends you find to improve consistency and outcomes. Work alongside a peer manager who focuses on client onboarding and program implementation.

Turn data into action. Use claims data, bordereaux, and management information to identify risks, priorities, and areas for improvement. Drive continuous improvement. Look closely at workflows, processes, and technology, and help build a more proactive, efficient, and sustainable operation.





Support financial performance. Oversee billing, expenses, time recording, and receivables. About 10 years of claims experience, including proven people leadership. Strong technical knowledge across property and casualty lines, including commercial auto.

Professional lines or liability experience is a significant asset.

London

Market, Lloyd's, or delegated-authority claims experience is an asset but not required. Sound judgment, curiosity, and a continuous-improvement mindset. A valid driver's licence for occasional local travel.

The target is about three days a week in the office or in-market, with flexibility for the right person. The team itself works mostly remotely across Canada. Annual bonus target of about 10% of salary Health, dental, and vision benefits from day one, plus a health spending account and employee assistance program Flexible hours, shortened work week options, and personal days Explicit paths for growth and development within a large national and international organization With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope.

Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Job Type: Full-Time Claims - Property, Claims-Auto, Claims - Casualty

📌 Claims Management Manager (Winnipeg)
🏢 DGA Careers
📍 Winnipeg