CAD 95,000 to CAD 110,000 salary, depending on experience, on a full time, permanent employment contract Fully remote working anywhere in Canada! Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).

For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. It spans content and publishing operations, design delivery, analytics and analysis, client projects, product and engineering coordination, releases, integrations, live-event readiness and a growing set of AI-enabled services. help specialists do their best work; and stop important workfrom depending on senior leaders chasing it.

It is not primarily a product-management, sales or account-director position.

Sports

ContextThe client is in major US sport, where a playoff run, Draft, trade, injury, live-game issue or major campaign can change the shape of the week immediately. Basketball knowledge is useful because it helps you anticipate those moments, understand their importance and organise the team accordingly. Lead and develop the multidisciplinary team delivering work for the account.

Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions. Set the team's workload and standards, inspect delivery and intervene early when quality,



pace or performance slips. Run a high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services.

Use operating, audience and delivery data to diagnose problems and make decisions, not simply report activity. Work closely with design, content, product, engineering, support and client leaders without pretending to replace their specialist judgement. Help functional leaders manage priorities and handoffs, provide operational cover when they are unavailable and prevent one account from consuming all of their capacity.

Lead large, ambiguous operational projects, including audits and migrations, while keeping live delivery moving. This includes simplifying fragmented tracking, moving appropriate work from Airtable into Linear and building useful review rhythms, automations and controls. define the need, help hire the right person and make the resulting capability work. Prepare concise, accurate client updates and lead day-to-day delivery conversations, including incidents and difficult news.

Make sensible day-to-day decisions independently and escape only the decisions that genuinely need senior or specialist input. Material work has a current owner, status, next action and decision path. Missed commitments and quality problems trigger early intervention rather than late surprises.

Content and design work has active capacity, priority and handoff management. Large projects are broken into workable phases with clear leadership and follow-through.



Client updates are timely, candid and connected to real delivery state.

AI is used to improve speed, analysis, quality and repeatability, with important outputs checked and owned by the team. Senior leaders can set direction and inspect outcomes without running the account's daily work. you have set standards, allocated work, coached people, handled performance problems and remained accountable for the team's output. you can interrogate imperfect data, find the signal and turn it into a decision. you can explain complex work simply to team members, specialists and senior client stakeholders. you are comfortable working across content, design, analytics, projects, product, engineering and service delivery.

Practical AI fluency: you use AI and agents to improve real operating loops, validate the output and drive adoption. you understand how live games, tentpoles, player news and the shape of a season change operational priorities.

Helpful

ExperienceRelevant experience may come from client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume workplace. An example of helping specialists or functional leaders deliver better; Practical AI use that improved a measurable outcome. A product manager responsible for designing the client's app or owning its roadmap.

A conventional account director focused mainly on relationships, renewals and expansion. A creative director replacing the design lead. A project coordinator who records actions but does not own outcomes.

A specialist expected to personally perform every kind of work on the account. Sensible AI use is allowed and expected. The process is designed to test how you organise complexity, lead people, use evidence, communicate and make decisions in practice. #

📌 Client Operations & Delivery Lead (Winnipeg)
🏢 Storyteller
📍 Winnipeg