Role Overview

We are seeking an outgoing, highly assertive, and skilled Client Operations Coordinator to join our West Edmonton team. This role is designed for someone with a very strong personality and a confident, Undeniable presence. If you are naturally bold, Love tracking down answers, and are not afraid to speak up and hold people accountable, this is the perfect fit. You will act as the vital communication bridge between our customers, our operations floor, our accounting team, and management.

Key Responsibilities

- Customer Service Lead: Take ownership of daily communications for one of our accounts, managing real-time updates and inquiries primarily through a dedicated WhatsApp group.

- The "Answer Finder": Act as the go-to investigator for accounting, operations, and management. When there is a discrepancy, a missing detail, or a process breakdown, you are the person who tracks down the exact answer.

- Inter-Departmental Liaison: Bridge the gap between our downtown office and the West End warehouse, ensuring clear communication and alignment across all teams.

- Quality Control & Accountability: Bring a strong, vocal presence to the team. You will be expected to actively spot errors, respectfully but directly call out mistakes, and ensure that standard operating procedures are followed without hesitation.





Requirements & Qualifications

- Personality & Presence: You must be highly outgoing, confident, and assertive. We are looking for someone with a strong voice who is not shy, reserved, or afraid to challenge the status quo to get things done right.

- Experience: A background in customer service, administration, or logistics is an asset, but your personality, drive, and professionalism are the most critical qualifications.

- Communication: Exceptional written and verbal communication skills. You must be comfortable managing fast-paced client chats and having direct, honest conversations with internal staff.

- Problem-Solving: A natural curiosity and relentless drive to investigate issues and find concrete answers for management and accounting.

- Mobility: A valid driver’s license and reliable transportation to conduct occasional site visits to our Downtown office.

- Teamwork: Our ultimate goal is to work as a team for the greater good of the company.

Pay: $38,000.00 per year

Benefits

- Casual dress

- On-site parking

Ability to commute/relocate

- Edmonton, AB T5S 2W2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Client Operations Coordinator (Edmonton)
🏢 V2 Cartage
📍 Edmonton