Lead Collections Specialists at Wealthsimple using recovery strategy and compliance expertise across delinquent credit card and retail banking accounts. This is a hybrid team.

As Team Lead, Collections, you will guide frontline operations at the intersection of Client Experience, Credit Risk, and Compliance. You will manage delinquency queues, develop specialists, oversee agencies, and resolve complex client situations. Your work supports recoveries while keeping conversations fair, compliant, and human.

Key Responsibilities

Manage intraday queues across delinquency stages

Deploy capacity toward high-risk balances

Resolve hardship, disputes, insolvencies, and complaints

Oversee agency handoffs, training, escalations, and quality assurance

Audit calls and enforce collection regulations

Requirements

Two or more years leading collections or outbound recoveries

Consumer lending and delinquency knowledge

Canadian collection regulations knowledge

Experience with Zendesk, Workato, and automation tools

Robust de-escalation, negotiation, and coaching skills

Bring collections leadership, regulatory judgment, and client empathy to Wealthsimple’s credit card and retail banking recovery operations.

📌 Collections Team Lead Financial Services (Winnipeg)
🏢 Jaide Health
📍 Winnipeg