One Janitorial — Remote, Full time, Contract

One Janitorial sells commercial cleaning across Canada. We have about 700 clients: medical clinics, offices, retail, warehouses and restaurants. Then we hand the work to 180+ independent local cleaning companies. Everything else is done by a fully remote team. Our Support reps own a book of business, start to finish. One rep owns about 40 client buildings and the 10 or so cleaning companies that clean them. That rep answers the complaints, runs the cleaner changeovers, meets each cleaning company every month, checks inspections, and finds new cleaners. When it slips, tickets get closed before the problem is fixed, the same building calls back three times, and a client walks into a dirty office the next morning.

The test is simple. Sit in on live calls yourself — cancellations, missed cleans, money disputes — so you know the job you are coaching

Own the Support book-of-business model.

Make sure every client building and every cleaning company has one named owner, every day, including when someone is away

Cut repeat tickets — when the same building calls back, the first fix failed, and you find out why

Hold the response clocks: first touch on a complaint within 2 hours,



a cancellation the same day with a plan, cleaner replies within 4 hours

Experience — these are hard minimums, not preferences

in a BPO, outsourcing, shared-services or multi-site service business

At least 2 years managing managers or team leads

— At least 2 years managing a team that worked remotely

Experience holding an outside company — a vendor, subcontractor or partner — to an SLA or contract

Excellent written and spoken English

Account management or service delivery where each rep owned a book of clients

Facility services, cleaning, field service or logistics

You manage by the numbers and always know where the operation stands.

Calm and decisive under pressure — you fix the fire, then fix the cause

Direct but caring — a high bar, never personal

A computer, not a phone, in a quiet room where nobody else can be heard

A good camera and a professional appearance on video

A quality headset with a clear microphone

Not a first management job.

we respond within 5 business days

Two reference checks , including at least one person you managed

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📌 Operations Manager//FULL TIME//REMOTE (Ottawa)
🏢 Onejan
📍 Ottawa