Delta, BC | 100% In-Office Salary Range: $45,000 - $49,000 Status: Full Time Job Summary: You must have a solutions-oriented mindset and be comfortable taking on new projects. Experience using MS Office and answering client queries via phone and email is ideal! Ad hoc project work based on client and team needs
Dispatch and complete service complaints within 24 hours
Analyze all complaints and review per month to ensure the same sites are not repeating
Generate daily, weekly, monthly reports on a request basis by the service manager / senior management
Proactive client satisfaction calls ups via phone / e-mail and resolution of any concerns related to day porters
Proficient in Microsoft Office Suite - excellent understanding of word and excel necessary
Excellent customer service:
must be comfortable communicating via phone and email
Fluent in English.
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in positive standing.