Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

The incumbent is responsible for the daily administration, processing and reconciliation of Banking products, in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Administer and process product specific financial or non-financial transactions, according to Laurentian Bank's standards, policies, and procedures

Research, prepare, process, balance, reconcile, and ensure quality control of all financial and non-financial transactions for clients. Verify own work for accuracy, clarity, and completeness, and ensure compliance with internal and external audit and regulatory requirements

Research and answer inquiries from internal and external clients, including Customer Service or Financial Advisors regarding products and processing issues. Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function

Solid understanding of Banking and Deposits Administration. Strong processing skills for Non-Registered and Registered GIC accounts. Good quality metrics is essential

- 2-3 years of work experience related to administration or processing with a financial institution is required
- Post-secondary Degree or Diploma in Business or in a related field
- Bilingual (French/English) verbal and written communication skills are mandatory




- Proficiency with MS Office applications, including Word, Excel. Familiarity using large and complex financial database systems; ability to learn inquiry functions in back office processing systems
- Excellent customer service skills with the ability to communicate information effectively
- Able to work in a high volume environment with an extremely demanding time frames
- Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset
- Flexibility to work rotating shifts between the hours of 7:30AM and 6PM

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.

Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.

In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.

Group insurance and pension: We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.

Inclusion and Accessibility

We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a versatile and accessible work experience that is inclusive of everyone. We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

📌 Senior Administration Officer (Toronto)
🏢 Laurentian Bank
📍 Toronto