Job Responsibility: DHI is a global foundation owned profit-for-purpose company dedicated to working on challenges within the fields of water, environment and sustainability. Within these fields, we provide a wide range of advisory, research, and digital services. Currently, we are seeking a dedicated and technically skilled Global IT Support Specialist to join our team in Richmond, BC, Canada.

Provide 1st and 2nd level support via the DHI Service Desk, including:

End-user support for Windows, Microsoft 365, and standard software applications.

Hardware support for laptops, modeling machines, and mobile devices.

Windows deployment and onboarding IT orientation for new hires.

Scheduled Service Desk coverage.

Collaborate with 3rd level support teams (Infrastructure and Network) on escalated issues.

Assist the Customer Care team with technically rooted incidents.

Support the Business Systems team with SharePoint and Microsoft 365 solutions.

Manage user access and password provisioning for local systems.

Handle IT equipment logistics:



ordering, inventory, distribution, and warranty coordination.

Provide IT support for both national and international engineering projects.

Robust hands-on experience with IT hardware (laptops, smartphones, tablets, printers).

Proficiency in configuring operating systems, networks, Wi-Fi, and AV equipment.

Experience with software installation, updates, and user support.

Solid knowledge of Microsoft 365 and collaboration tools.

Personal skills:

Excellent communication skills in English.

Company is focused on solving environmental problems of our planet. Opportunities to impact projects from idea to realization.

Professional and personal development. Office location:

You will be based in our office in Richmond, BC, Canada.

Please submit your application including CV via the relevant job posting on DHI's website:

Software development and IT

📌 IT Support Specialist/ Service Desk (Richmond)
🏢 DHI Group
📍 Richmond