Coordinate EZRA coaching registrations and launches in Toronto, combining process organization, revenue accuracy, and participant-focused communication on a hybrid schedule. This Operational Service Specialist supports open enrolment registration management within EZRA’s Operational Shared Services team. You will manage end-to-end workflows, extension requests, and participant communications across coaching programs. The work connects Customer Success, Billing, Configuration, and Tech while supporting accurate financial processing.

Key Responsibilities:

Manage coaching program registration and launch workflows end to end

Process extension requests for global coaching programs

Chase incomplete registrations through shared inboxes and tagging protocols





Review participant instructions to accelerate registration completion

Participate in UAT for EZRA system updates and bug fixes

Requirements:

Three or more years of back-office or administrative experience

Ability to organize many concurrent processes with strong attention

Experience working with technical systems

Ability to collaborate locally and globally

Commitment to continuous improvement and process streamlining

Bring organized registration operations, technical systems experience, and cooperative process improvement to EZRA’s Toronto team.

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📌 Operations Specialist, Customer Success (Toronto)
🏢 LHH
📍 Toronto