Sales associates provide rapid, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor, other associates in their department as well as other sales departments (e.g., IMAs, and the Front-end Associates to ensure customers' needs are met.

Provides fast, friendly service

Actively seek out customers on the racetrack and in the aisles

Offer a friendly greeting, smile, and make eye contact with customers

Ask open ended questions about customers' projects in order to

Show enthusiasm with the customer

When necessary, handle several customers at once

Thank customers for shopping at The Home Depot

Follow up with customers via telephone when appropriate

Answer Questions About Merchandise For The Customers' Level Of

Escort customers to appropriate merchandise, no matter what

Explain the steps needed to complete projects and the products needed

Assist customers with special orders and installed sales

Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint





Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

Requires ability to respond to customer service calls, personal pages and general information announcements

Requires moving around the store to assist Customers

2 to 4 years Retail or Trade experience

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years Of Work Experience

Preferred Years Of Work Experience

No additional years of experience

Quality Service - Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

Solutions - Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met

Respect - Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot

Project Focus - Asks customers about their project and provides appropriate related items and services for total project, sells the whole project

Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers' concerns;

📌 Sales Coordinator (Temporary) (Cranbrook)
🏢 The Home Depot Canada
📍 Cranbrook