Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit .

As a Patient Support Associate, your role will be to provide high-quality, empathetic support to our patients in both French and English. Working alongside our Support and Operations team, you will help deliver a friendly, reliable and patient-focused experience in a fast-paced telehealth environment. This is a fantastic opportunity to meaningfully contribute to a knowledgeable, caring support team at the core of how we look after our patients across Canada.

Hours: Monday–Friday, 9:00am–5:00pm
In-Office: 3 days/week
Remote: 2 days/week (Work From Home)
Evening and weekend availability preferred

Play a key role in our frontline patient support function, serving as a trusted voice for our patients and helping deliver an exceptional experience in every interaction.
Serve as a primary point of contact for our French-speaking patients, while also supporting English-speaking patients as needed.
Respond to patient requests by email and chat with empathy, care, and accuracy, taking the time to understand each person's needs and building trust through clear, thoughtful communication.
Navigate a variety of customer service platforms and tools to deliver personalized support.




Contribute to team goals and KPIs that reflect the quality of the patient experience and drive continuous improvement.
Minimum 1 year of experience in a customer-facing role
Native fluency in French and professional proficiency in English, with strong written and verbal communication skills and the ability to convey information clearly and empathetically in both languages
Competitive salary and attractive compensation for full-time positions
Comprehensive benefits package, including health and dental insurance

Dans ce rôle, vous offrirez un soutien de grande qualité à notre clientèle en français et en anglais. Il s’agit d’une occasion exceptionnelle de contribuer de façon concrète à une équipe de soutien compétente et bienveillante, au cœur de notre façon de prendre soin de notre clientèle partout au Canada.

Constituer le principal point de contact de notre clientèle francophone, tout en soutenant au besoin notre clientèle anglophone.
Répondre aux demandes de la clientèle par courriel et par clavardage avec empathie, bienveillance et précision, en prenant le temps de comprendre les besoins de chaque personne et en bâtissant la confiance grâce à une communication claire et réfléchie.
Utiliser une variété de plateformes et d’outils de service à la clientèle afin d’offrir un soutien personnalisé.
Contribuer aux objectifs d’équipe et aux indicateurs de rendement clés (IRC) qui reflètent la qualité de l’expérience de la clientèle et favorisent l’amélioration continue.
Collaborer avec la direction de l’expérience client pour améliorer le parcours de la clientèle, en défendant ses besoins,



en cernant les principaux points de contact dans les interactions avec elle et en élaborant des stratégies pour renforcer sa confiance et sa satisfaction.

Maîtrise du français (langue maternelle) et compétence professionnelle en anglais, avec d’excellentes habiletés de communication écrite et orale et la capacité de transmettre l’information de façon claire et empathique dans les deux langues
De solides compétences en gestion du temps et la capacité à établir efficacement les priorités dans un environnement dynamique
Disposition à travailler selon un horaire atypique au besoin, y compris les fins de semaine, les soirs et les jours fériés

Salaire concurrentiel et rémunération avantageuse pour les postes à temps plein
Avantages sociaux complets, dont une assurance santé et une assurance dentaire

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a solid sense of belonging. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at View email address on jobsbylevel.com & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .

📌 Temporary Full Time Employment Support Specialist (Montreal)
🏢 hims & hers
📍 Montreal