Job Responsibility: The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and 4,00 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business! At the Hilton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. By using a proactive management approach, the Guest Services Manager (GSM) ensures an efficient operation of the front desk and all Front Office Team Members are delivering a high quality of service. In the absence of the Front Office Manager, the GSM represents the senior management team in problem solving, coping with emergency situations, and always ensuring complete guest satisfaction. The working hours will vary from days, overnights, evenings, and weekdays/weekend shifts. Responsible for the supervision and operation of the front office in various shifts, including overnight shifts
Responsible for providing timely feedback and performance reviews to all Front Office Team Members
Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service
Support and maintain close and effective working relationships cross-functionally with all departments
Assist in enrolling new guests in the Hilton Honors program while improving the loyalty of existing HH Members




Support and inform the Rooms Operations Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
Assist and support in controlling expenses in the Front Office operation
Be alert on Hotel Security, guest safety and security. Ensure all Team Members are familiar with fire emergency safety procedures
Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours.
2-3 year's front office experience including night audit would be considered an asset

- Solid guest service skills & supervisory skills are essential
- Strong administrative, organizational, and time management skills
- The Hilton Vancouver Airport hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Type: Full-time
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site gym
8 hour shift

- Day shift
- Evening shift
- Night shift

management: night audit: Hotel: 1 year (preferred)

📌 Guest Services Manager (Full Time) (Richmond)
🏢 Hilton Vancouver Airport
📍 Richmond