Job Responsibility: Location: Toronto, CAID: 11036WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. WHO ARE WE LOOKING FOR The Store Manager is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Manager will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible in creating and executing business strategies to develop the Boutique as a place for client engagement and connection. Network Development and Brand Ambassador:
Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring robust adoption of and understanding of company strategies.
Embody constantly Valentino codes and engage local people with the brand.
Attract and recruit new clients from personal network and external partners.
Business and Sales Performance:
Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives.
Collaborate cross-functionally to ensure the seamless execution of business plans.
identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders.
Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
Partnering with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
Reporting weekly to the Valentino Leadership team on sales trends and where we can pivot to increase sales.
Team Leadership & Management:




Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; Taking partnerships with Retail Director & HRBP.
Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
In charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
Responsible for all team planning, organizing, and plan the activities verifying day-to-day execution.
manage all delicate situations regarding store personnel, according to Company policies and employment laws.
Regularly organize store meetings and keep the team informed regarding store performance and sales objectives.
CRM and Events Management:
Guarantee excellent Client Experience by monitoring sales activities; Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with high attention to local domestic clients.
Maintain and develop external relations with network and prestigious people, clients, and third partners, to promote brand loyalty and expand the network.
Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
Ensure the inclusion of digital tools and assets in the client journey and the clienteling routine.
Assist Team Manager (if applicable) in managing all delicate situations regarding sales activities or after sales (boutique returns, end of the season, customer returns,



repairs, complaints). Ensure the respect of Company procedures regarding sales and after-sales processes.
Continuously develop knowledge and information about HQs and corporate guidelines.
Transform customer interactions into meaningful relationships through a robust client development strategy.
Engage with local partners and community events to enhance brand visibility and market reach.
Store Operations and Merchandise:
Stay informed on all operational policies and procedures to minimize loss and optimize store performance.
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving).
Manage inventory activities and is responsible for results.
Manage and supervise all inventory activities and is responsible for results.
Manage cash and payment systems by Company procedures and policies.
Deal with store accountancy recurring audits. Guarantee store maintenance to make the furnishings, machinery and all store tools as efficient as possible.
Partner with Team Manager and Client Advisors, merchandise team on seasonal buys
Constantly monitor the correct rotation of the products and verify that is in line with the store's sales potential with Merchandising/Buying support.
verify and report visual criteria effectiveness in terms of sales; Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
Ensure visual criteria and verify guidelines execution in store.
Bachelor's Degree preferred not required.
Minimum 5 years of experience in Store Management or leadership role.
Preferred not required Luxury Department store management experience.
Strong business acumen, understanding of store and team performance and KPI's.
Proactive in identifying business opportunities and propose action plans.
Has positive and effective team management skills, motivates team.
Excellent organizational and follow up and time management skills.
Demonstrates confidence and ability to develop relationships with clients, team and the business.
Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
Proficient in all store sales and operations systems

📌 Seasonal Store Manager (Toronto)
🏢 Valentino
📍 Toronto