Global operations strategy and remote-first leadership define this Director position. Shape distributed infrastructure, scalable systems, and collaboration across worldwide teams from anywhere.

This executive role leads operations for a rapidly scaling international technology firm. You will design frameworks across customer support, sales, HR, and finance operations. The position requires strategic thinking, process optimization, technology integration, and global team leadership.

Key Responsibilities:

Develop global operations strategy aligned with rapid company growth

Design scalable processes across diverse business functions

Lead and mentor global operational professionals

Implement tools supporting distributed workforce productivity





Monitor KPIs and performance dashboards for improvement

Requirements:

Master's degree in business administration or related field

At least 12 years' progressive operations management experience

Seven years' senior leadership overseeing global operations

Experience scaling high-growth technology company operations

Strategic thinking, change management, and leadership skills

Lead global operations strategy through scalable processes, technology integration, and accountable remote-first workforce management.

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📌 Head of Customer Operations Strategy (Kimberley)
🏢 Placements24
📍 Kimberley