Customer Care Architect - Senior (Ottawa)

Customer Care Architect - Senior (Ottawa)

10 Nov
|
Avanade
|
Ottawa

10 Nov

Avanade

Ottawa

Lead Microsoft Dynamics 365 Customer Engagement and Power Platform solutions as a senior, client-facing functional architect. Shape scalable designs for public sector clients.

This senior leader translates complex business needs into functional architecture, requirements, and delivery decisions. The work spans discovery, process modeling, product ownership, solution design, and stakeholder influence. You will guide executive sponsors, business leaders, and technology teams throughout engagements.

Key Responsibilities: Define end-to-end functional architecture and solution designs

Lead discovery, workshops, and strategic design discussions

Translate objectives into requirements, epics, and user stories

Guide backlog prioritization, testing, and deployment readiness

Align security, data, reporting, and integration designs

Requirements: Senior client-facing leadership experience

Microsoft Dynamics 365 Customer Engagement expertise

Power Platform solution design experience

Business analysis and process modeling capability

Ability to influence executive and technology stakeholders

Apply functional architecture, Dynamics 365, Power Platform, and stakeholder leadership to complex public sector engagements.

📌 Customer Care Architect - Senior (Ottawa)
🏢 Avanade
📍 Ottawa

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