Customer energy management specialists can support Toronto Hydro customers in Toronto through account management, reporting, and program coordination. This contract role uses a hybrid model, with remote work two days weekly.

As a Customer Energy Management Associate, you will support assigned commercial, institutional, municipal, multi-residential, and residential accounts. You will help customers access Toronto Hydro programs, services, incentives, and energy management opportunities. The work combines customer relationship management, analytical reporting, project coordination, and stakeholder engagement.

You will report to the Manager, Customer Energy Management, while supporting broader customer strategies and initiatives.

Key Responsibilities:

- Manage customer accounts and respond to routine inquiries
- Support program participation, incentives, and energy management opportunities




- Coordinate engagement activities, milestones, deliverables, and action plans
- Prepare customer profiles, presentations, reports, and communication materials
- Analyze performance data, trends, risks, and customer insights

Requirements:

- Undergraduate degree in a related discipline
- Minimum three years of relevant skilled experience
- Customer relationship management and stakeholder engagement skills
- Strong organizational, analytical, and problem-solving abilities
- Microsoft Office proficiency, particularly Excel, PowerPoint, and Word

Apply customer relationship management, program support, and analytical reporting skills to Toronto Hydro’s energy management portfolio in Toronto.

📌 Customer Energy Management Associate (Toronto)
🏢 Toronto Hydro
📍 Toronto