Own customer outcomes at Purelend as a Customer Implementation Product Manager, combining lender relationships, product taste, and hands-on delivery.
This Calgary, in-office position reports to the CEO and puts you close to lenders throughout implementation and adoption. You’ll build the implementation process from real work, documenting reusable approaches as each lender goes live. You’ll work across discovery, configuration, development, testing, demos, and validation while deciding what should become part of the broader platform.
You’ll also participate in sales conversations without carrying a quota, helping lenders get excited about Purelend’s capabilities.
Key Responsibilities
Own implementation decisions and day-to-day customer progress
Run milestones with explicit responsibilities and dependencies
Document approaches and identify reusable implementation patterns
Test delivered work before lender release
Support lender adoption and measure expected value
Requirements
Ability to navigate customer organizations and earn trust
Technical curiosity across APIs, configuration, tickets, and GitHub
Experience making autonomous decisions without established processes
Care for product details, clarity, and usability
Ability to use and evaluate AI tools thoughtfully
Combine lender-facing leadership, implementation ownership, and product thinking to shape how Purelend serves every future lender.