Lead Airbnb customer service operations remotely from Canada, using coaching, data analysis, and team management to support the community.This Manager oversees one or more internal customer service services and approximately 10–15 ambassadors. The position requires substantial customer service and team management experience, operational leadership, and robust organization. You will balance real-time and planned work while guiding high-quality support, performance development, staffing, training, and sensitive escalations.Key Responsibilities: Manage complex, sensitive, and urgent case escalationsCoach direct reports through regular behavior-based reviewsEnsure staffing, onboarding, and ongoing training completionTrack service performance and report performance trendsLead team execution of strategic changesRequirements: 8+ years in customer service or operations5 years directly managing staff and employee lifecycleExperience improving team performance as a line managerData analysis and performance reporting experienceAvailability for weekends, holidays, and on-call workBring operational leadership, exceptional coaching, and customer service expertise to Airbnb’s remote-eligible Canada team.

📌 Customer Service Operations Manager (Winnipeg)
🏢 airbnb
📍 Winnipeg