Customer Service and Management Assistant

$20/hr

Position Overview

We are seeking a versatile, detail-oriented Customer Service Clerk and Management assistant to join our team. We are a small team and the store is not busy, so this position wears multiple hats. This role is essential to our daily operations, combining exceptional front-line customer support with e-commerce management, purchasing support, marketing coordination, and hands-on retail and warehouse assistance.

Key Responsibilities

1. Customer Service & Sales (In-Store and Online)

- Greet and assist in-store and online customers in a welcoming, professional manner.
- Provide knowledgeable product recommendations and drive sales through suggestive selling.
- Accurately process customer transactions (cash, credit/debit, checks) and manage customer profiles.
- Promptly resolve customer inquiries, complaints, and follow-ups regarding delayed or missing orders via phone, email, and live chat.
- Inform customers of product updates, such as shipping delays or discontinued items.
- Process returns, exchanges, and refunds strictly adhering to company policies.
- Promote preferred customer programs, sales, and upcoming promotional events.
- Focus on delivering an exceptional customer experience to build long-term retention.

2. Purchasing & Vendor Support

- Ordering Assistance: Assist the Buyer with placing purchase orders and tracking order status.
- Actively monitor inventory and co-ordinate with buyer to ensure to sellers are always in stock.
- Sample Management: Request and review vendor product samples offered and organize/distribute them to the Warehouse Supervisor for customer giveaways and promotions.
- Vendor & Meeting Coordination: Organize monthly vendor meetings on behalf of the Buyer, attend meetings alongside the Buyer, and draft detailed meeting notes and action items.




- Product Training: Attend supplier and product webinars to stay current on brand offerings and health/wellness features.
- Marketing Alignment: assist with acting as a bridge between product procurement and marketing by communicating vendor promotional opportunities to the Marketing Department.

3. Retail Operations & Merchandising

- Maintain store, showroom and kitchen cleanliness, organization, and visual display standards.
- Monitor competitor pricing to help ensure price competitiveness within our target profit margins.
- Assist with merchandise receiving, stocking, and inventory accuracy.
- Collaborate with the procurement team to:
- Identify complimentary items and build bundled product offerings.
- Recommend current brands for potential onboarding.
- Align pricing and content with supplier standards and strict health claim compliance.

5. Warehouse Support (As Needed)

- Provide operational support to the warehouse team during peak periods, sales events, or staff absences:
- Pick, pack, and ship customer orders accurately and efficiently.
- Receive, scan, and restock inbound inventory.
- Participate in routine cycle counts and assist in resolving inventory discrepancies.

Qualifications & Key Competencies

- Prior experience in retail customer service, e-commerce support, or merchandising.
- Familiarity with Shopify (or similar e-commerce platforms) and inventory management systems.
- Strong written and verbal communication skills with an eye for detail.
- Excellent organizational skills—able to take clear meeting notes and track action items.
- Proactive attitude with the ability to multitask across customer support, administrative duties, and warehouse tasks.
- Interest or experience in the health, wellness, or retail product industry is a strong asset.

Pay: From $20.00 per hour

Work Location: In person

📌 Customer Service & Management Assistant (Langley)
🏢 Wellness Pharmacy
📍 Langley