SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.

Job Summary: The Customer Success Executive is a strategic consultant that develops and maintains long-term customer relationships as the leader of the ongoing account team. This position works across the organization to understand the status, opportunities and challenges of each assigned account.

The Customer Success

Executive is highly proficient in all SPS Commerce products to intelligently speak to the value and usage of each platform. This role will develop and maintain strong relationships with upper management and executives is critical to success, both within SPS and with our customers.

Increase customer lifetime value by: o Monitoring customer trading partner onboarding, additions and adoption; Aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customer achieve that value Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams Own up to 15 accounts in portfolio at any given time with a mix of enterprise, multiproduct and will need to Lead change management for the customer and for SPS Communicate effectively with multiple levels of organization both at the customer as well as within SPS Act as the go-to person at SPS and the Customer organization for general status and updates Advocate for best practices with the customer and overcome resistance to process changes in order to align to SPS business objectives along with optimal customer support Establish a deep knowledge of organization's products and services and customers' business goals and objectives Lead by influence, coaching and guiding other team members in decision-making; A minimum of 10 years of related experience in retail or account management with a Bachelor's degree; or 6 years and a Master's degree; Proven success interfacing with and aligning at an Executive level Capabilities to drive informal coaching and leadership from across the account team and organization Strong background in negotiating contract business terms and understanding terms and conditions Excellent planning and project management capabilities Must have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experience MBA This role follows a hybrid work model, with regular in-office presence required at our Toronto, Minneapolis or Rogers, AR office. At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.

Benefits are country-specific and aligned with local laws and market practices. At SPS we power connections that drive the world of commerce forward, and our success depends on making solid decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #

📌 Customer Success Executive (Winnipeg)
🏢 StartupNWA
📍 Winnipeg