This employer is hiring an Enterprise Core Customer Success Manager to partner with key clients, ensuring they maximize value from the technology platform and achieve their operational goals. The Role • Serve as the primary long-term partner for top clients, guiding them through platform customization, adoption, and best practices following implementation.
- Collaborate cross-functionally with sales, support, engineering, and product teams to address customer needs and resolve complex challenges.
- Facilitate executive business reviews and strategic workshops to align on goals, evaluate success metrics, and recommend operational improvements.
- Mentor team members and champion company standards for customer success and collaboration.
What You'll Need • 4+ years of experience in a senior customer success, account management,
or strategic consulting role, with enterprise software experience preferred.
- Demonstrated ability to build trust and communicate effectively with a diverse range of stakeholders, from day-to-day users to executive leadership.
- Solid problem-solving skills with experience supporting technical products in a fast-paced environment.
- Bachelor’s degree from a 4-year institution. What's On Offer • Annual OTE salary range of $109,650 – $141,900 USD.
- Flexible remote working model supporting diverse team needs.
- Comprehensive health coverage, parental leave plans, and professional development stipends. Apply via Haystack today!