HubSpot, virtual onboarding, and customer advocacy shape this Minga Customer Success Manager role, offered remotely on the east coast or hybrid in Kelowna, BC. Help schools realize product value.

You will build lasting customer relationships while supporting implementation, training, product feedback, and account retention. Minga seeks primarily a senior-level CSM, with intermediate candidates considered when they bring relevant experience and potential. This role partners across sales, product, marketing, and support to coordinate customer priorities.

Key Responsibilities

Build and maintain strong customer relationships

Provide one-to-one virtual onboarding and ongoing support

Collect feedback and influence product improvements





Report customer insights and usage trends internally

Coordinate cross-functional teams around customer priorities

Requirements

Three or more years of relevant customer success experience

Experience with one-to-one virtual onboarding and support

Experience using a CRM, including HubSpot

Robust problem-solving and multitasking abilities

Attention to detail and a proactive improvement mindset

Use HubSpot, virtual support, and customer advocacy skills to strengthen Minga’s customer experience and product feedback process.

📌 Customer Success Manager HubSpot (Winnipeg)
🏢 Minga
📍 Winnipeg