We're changing how Canadians trade crypto. We give our customers the tools and knowledge they need to navigate the crypto world. At Newton, you'll work with a remote team spread across Canada, but you'll never feel distant.
Customer first mindset - Commitment to integrity and transparency to our users! We strive for continuous improvement and embrace creativity and encourage experimentation. We are searching for a Customer Success Representative; a role that is centered on providing exceptional support and assistance to our customers, ensuring they have a positive experience.
Your focus will be on addressing customer inquiries, resolving issues, and building strong relationships. Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required Adhering to a daily schedule of help desk support through live chat Engaging in human conversations with our customers to identify and resolve issues Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports,
and other information that will help them to improve Newton in the future You have experience providing customer service in a contact centre, retail, or service environment Tech-savvy with excellent typing skills Have robust reading, writing and communication skills You have a willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy havinggenuine human conversations Available to work scheduled shifts on weekdays and weekends If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.